Director of Pharmacy Operations


Under the general supervision of the Associate Executive Director, the Director of Pharmacy Operations is also the Pharmacist in Charge and is responsible for the daily operations and program planning for the pharmacy and serves as a member of the health center management team.  This position is responsible for managing the pharmacy, developing the health center formulary (consistent with Program Committee protocols), maximizing pharmacy resources, overseeing quality improvement projects and educational/training programs for pharmacy volunteers and students and communicating with key stakeholders (e.g. volunteer providers, staff, pharmaceutical partners and community partners).  Responsibilities are both administrative (50%) and enhancing patient care (50%).


  • Responsible for ensuring that pharmacy is functioning at maximum capacity and meets all regulatory requirements, patient safety standards and  internal control requirements
  • Provides leadership and supervision to  paid pharmacy staff
  • Supervises volunteer pharmacy technicians, students and pharmacists
  • Actively engages interdepartmental collaboration to enhance programmatic goals and patient care
  • Develops and manages pharmacy budget and annual implementation plan
  • Generates timely reports to pharmaceutical partners to ensure the timely processing of replenishment orders
  • Oversees the timely processing of individual patient assistance applications to relevant drug companies
  • Provides stewardship with community and pharmaceutical partners
  • Fills patient prescriptions and answers provider questions
  • Provides education and counseling to patients as needed
  • Assists Manager Volunteer Services with volunteer recruitment/training needs
  • Participates in quality improvement programs and serves on the Board’s Program Committee
  • Collaborates with key health center staff to optimize integration of electronic medical records
  • Collaborates with Associate Executive Director and other department heads to support optimal organizational structure to meet strategic goals


  • Current Illinois Pharmacist License, PharmD preferred
  • 3 – 5 years of pharmacy management experience
  • 3 – 5  years of  supervisory experience
  • 5 – 7 years of ambulatory and/or community health center pharmacy experience (MTM experience may be substituted)
  • Previous program planning experience is a must
  • Strong leadership skills, team player
  • Strong communicator
  • Proven problem solving skills
  • Ability to multitask
  • Excellent computer skills, specifically QS1 and Excel
  • Knowledgeable around pharmacy technology
  • Familiarity with challenges faced by low-income and underserved populations a plus
  • Flexible schedule; hours will include some evenings and Saturdays
  • Bilingual (English/Spanish or English/Polish) a plus

Interested candidates should send cover letter and resume to (NO PHONE CALLS):

Laura Michalski, Associate Executive Director
2611 W. Chicago Ave.
Chicago, IL 60622
FAX: 773.395.0129

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