Who We Are

Who We Are

CommunityHealth is the leader in delivering comprehensive, high-quality, patient-centered health care at no cost to low-income, uninsured adults in need of a medical home.

We accomplish this through three key pillars of success:

  • Philanthropy: Fostering broad-based support from individuals, foundations, corporations and institutions.
  • Volunteerism: Building upon the long-standing commitment of thousands of individuals to our mission.
  • Partnerships: Cultivating strategic collaborations – with hospitals, universities, training programs, health care companies and more.
Who we are

Founded in 1993, CommunityHealth is dedicated to serving the uninsured and underserved in Chicago and surrounding communities. Every year, CommunityHealth provides more than 15,000 medical and dental visits to thousands of patients. This level of care is made possible thanks to the time and talent of more than 1,000 volunteers, including 350+ providers (physicians, nurses, nurse practitioners, dentists, pharmacists, counselors, etc.) who donate nearly 60,000 hours of their time every year.

As the largest volunteer-based free medical facility in the nation, we offer demonstrated success and an innovative model for providing compassionate and comprehensive medical and dental care to the uninsured.

What we do

Thanks to our committed donors, funders, and partners, we provide a wide range of services on site, including primary, specialty (e.g. cardiology, gynecology, neurology), and dental care, preventive health screenings, vaccinations, select diagnostic testing, and related services.

CommunityHealth operates on an appointment-only basis, and, whenever possible, patients see the same provider at every visit. CommunityHealth provides patients a true medical home, with ongoing, high-quality, compassionate care and the opportunity to build a relationship with their health care providers.

Furthermore, at CommunityHealth, we are committed to treating the “whole” person and are dedicated to finding new approaches to meeting the complex health needs of our patient population. Through an award-winning health education program and a growing social services department, we empower patients to take ownership of their health and well-being.

Who we serve

While the ACA provides access to new health care options for millions of Americans, many of the patients CommunityHealth serves still need our help. It is estimated that, despite new health coverage options, as many as 513,000 residents of Cook County will remain uninsured in 2018.

CommunityHealth’s patients are these vulnerable individuals who continue to fall through the cracks of our health care system. To be eligible for care, individuals must have no health insurance and establish that their income does not exceed 250% of the Federal Poverty Line (FPL) – which is $60,625 for a family of four. Most of our patients live at or below 100% of the FPL ($24,300 for a family of four). Income verification is conducted annually for all patients.

Throughout CommunityHealth’s history – representing nearly two decades of continual growth in services and patients served – one truth has remained constant: The need for essential health services for the uninsured in the Chicago area remains urgent. CommunityHealth is deeply committed to expanding access to high-quality care for those who need it most – and we are truly privileged to serve as their medical home.

Our Core Values

Quality:  We believe that health care is a fundamental human right and that everyone deserves access to high quality services.  Our model is built on this philosophy.  To this end, we take great pride in delivering on this value in every aspect of our work as evidenced by:

  • The quality of care our patients receive
  • The quality experience our staff, volunteers and training partners receive
  • The quality “work products” that we produce and stand behind

Integrity:  We adhere to the highest moral and ethical principles, which ground all decisions and activities.   We recognize that the reputation of CommunityHealth is our single greatest asset.  We hold ourselves accountable to our stakeholders:   patients, partners, donors/funders, volunteers and staff.

Respect:  We believe that every human being deserves to be treated with dignity and compassion.  We strive to convey this belief through our daily practice of:

  • Treating all with whom we interact with respect and earning their respect through our actions
  • Making good use of the time of our patients, volunteers, staff, partners, donors/funders to help ensure a valuable experience for all

Diversity/Inclusion:  We value the differences among us and recognize that it is these differences that enrich our experience, perspectives and abilities.  We believe that we are “greater than the sum of our parts” and seek to embrace this value through:

  • Leveraging the talents and ideas of a diverse workforce (volunteers/staff) such that different and unique viewpoints are freely shared and accepted
  • Building a diverse portfolio of partners and donors/funders to provide added stability and sustainability for CommunityHealth
  • Providing culturally competent care to meet the needs of our diverse patient population

Collaboration:  We value working together.  Whether it is with our partners, patients, volunteers, staff or donors/funders, we recognize that no success is achieved alone.  We also believe that …

  • Collaboration is a key driver of innovation which leads to new strategies to fulfill the CommunityHealth mission and vision
  • Collaboration is a key strategy toward the achievement of excellence in all that we do.  It enables us to attract leaders at all levels that are similarly invested in “setting the bar high” to deliver the greatest value to our patients and the community.